Booking a Class / Class Reservations

Everyone must register for class in advance through the AVA Fitness app. We have limited space in each class and we don’t want to turn anyone away.

Waitlist Bookings & Reservations

If you are on the wait-list and get bumped into a class, our system will notify you via push notification or email (please make sure you have your app notifications turned ON). If you get moved from the wait-list into the class and can no longer make it, you will be given a 4 hour grace period to “early cancel” without penalty. If you do not get moved into a class from the wait-list please do not remove yourself as the system will automatically credit that class back to your account after the class has ended.

Class Cancellations and No-Show Penalties

We have a strict 12 hour cancellation policy. Any cancellations made within 12 hours of a scheduled class will result in the session being deducted from your package, membership, or single class allotment. Additionally, a $10.00 no-show penalty will be charged to your credit card on file if you fail to attend a scheduled class or cancel a class without prior notice. We are not unreasonable and we understand things happen; if you have an emergency that prohibits you from attending your class, please email us @info@avafitness.ca to discuss your options.

Late Policy

We have a 5-minute late policy. Late arrivals will not be allowed to enter class due to missing the warmup (this is for your safety) and will be considered a “late cancel,” resulting in the class being deducted from your package or membership. We understand that unforeseen circumstances like major traffic or SkyTrain delays can happen. If something prevents you from arriving on time, please call us at 604-544-7166 or email us at info@avafitness.ca to discuss your options.

Refund Policy

We do not offer refunds for any reason.

Membership Cancellations

All memberships require 30 days notice to cancel after a minimum of 6 months of membership has been in place. Once you have completed 6 months on your membership and you wish to cancel, please send an email to us at info@avafitness.ca stating that you would like to give your 30 days notice.

Package Expiration Dates

All class packages expire 6 months from the purchase date. We do not offer extensions for any reason except injuries. If you need to take time off due to an injury, you will need to send in a doctors note to our studio manager at info@avafitness.ca as soon as possible to discuss.

Package & Membership Holds

We do not offer Package or Membership freezes or holds for vacations or illness. If you need to take time off due to an injury, you will need to send in a doctors note to our studio manager at info@avafitness.ca as soon as possible to discuss a hold and extension.

Class Numbers

We allow the following numbers in each class; 12 people per pole class, 12 people per stretch/flexibility/mat class, 8 people per fitness or floor dance class and 6 people per aerial class. We have 8 poles and 3 aerial rigging points. If you are uncomfortable sharing a pole or aerial apparatus with somebody else, we completely respect that but our studio might not be the best fit for you.